David joins Regency following a fifteen year tenure at IBM, where he established and ran the customer success functions throughout the IBM software group around the world. This established best practices for troubleshooting, deployment and pre-sale.
As an early adopter of systems management technology, Dave invented commercial and technical processes that unleashed the potential of the technology for his then employer, Sema Group. IBM Headhunted him into Tivoli so that he might share that success with other early adopted clients.
Dave saw patterns of success and of failure in those accounts, and began documenting them. This eventually became the Software Deployment Method, now adopted by IBM throughout the world. Dave’s personal consulting in business and technology architecture transformed many household name clients over fifteen years. Regency have deployed Dave as Customer Success Champion: a role dedicated to making Regency into the best consultancy and business partner we can be to every client. This is not a speculative investment: Dave has learned that the very best pre-sale is a successful previous relationship.
We hope that Dave will help Regency delight our customers though assuring their, and our, continued success.